Technical Support


Depending upon your chosen service package and support options, you will be given access to one or more of the following:
 
 Phone Standard business hours phone support who will answer your Sharedband related queries. Please note that we are unable to provide advice on how to configure VPNs, firewalls, VoIP services, mail servers etc. We strongly advise that you bring in professional assistance should you require this level of support
 Tickets The most efficient way to contact Sharedband. Allows our agents located across the globe to offer support assistance. Also provides a way of tracking any issues raised
 Email Standard business hours email support. We recommend using the ticketing system for most queries so your support request is handled by the team and not an individual

Some packages include free limited phone support for when you first get your routers, to help with set-up. Per incident phone support will be available soon via a premium rate phone number.